Submit product transfers online
Deals up to four months in advance
Submit product transfers online
Deals up to four months in advance
An update on Coventry Building Society and The Co-operative Bank
We’ve now received regulatory approval for our purchase of The Co-operative Bank and expect to complete the transaction on 1 January 2025.
Find the certainty you've been looking for,
everywhere you look
Service levels
Last updated: 20/12/2024 - 08:55am
Offer turnaround time - 9 days
Average call wait time: New enquiries - 3 seconds / Case updates - 3 seconds
We're aware of some intermittent slow running on our chat service. We're working hard to resolve this.
Helping your clients with their mortgage
If your client is worried about their mortgage payments, they can contact us. We're here to help with a dedicated team available to support. We have also signed up to the Mortgage Charter. Find out more on our Coventry Building Society website.
Lending criteria
View our lending criteria to check your clients are eligible for a mortgage with us
Helping your clients with vulnerabilities
We know you care and want to find the right outcome for all of your clients by removing any obstacles that may be in their way. Vulnerabilities can be one of these.
We’ll help you identify who may be vulnerable and what extra steps you can take to help those who need it.
Case tracking
Calculators
Case tracking
Calculators
Products
Find the perfect mortgage for your customer
Products
Find the perfect mortgage for your customer
First Time Buyer
We’re here for first time buyers
Offset
Our simple Offset can help your residential clients save money
Portfolio Landlords
Our no fuss approach to portfolio landlords
Green further advance
A lower rate when your clients borrow more for energy efficiency improvements
The one place you can go for the certainty you need
You'll get the information you need when you need it
We’ll be proactive and helpful in every conversation
We’ll use tech to speed up common sense, but not replace it
And we’ll always recognise that your clients are your clients
All together, better
Fairer Finance
2024
Customer Experience
Mortgage Strategy Awards
2023
Best Mortgage Lender
