Our service levels
Offer turnaround
The offers issued in the last five working days took an average of: 10 days
No applications are excluded and we measure the time from when we receive the application to when it's offered.
AIPs referred
We are currently working on referred AIPs from: 21/11/2024 to 21/11/2024
We confirm the majority of our AIP decisions immediately through our online system.
Document processing
We are currently processing documents received from: 20/11/2024 to 21/11/2024
We'll always show the date of the oldest document waiting to be worked on.
Call waiting
Our average call waiting time on the previous working day was:
New Cases - 3 seconds
Case Updates - 17 seconds
Our call waiting times are displayed in seconds and reflect the average time that intermediaries waited for us to answer their calls.
Valuation instructions
We are currently instructing valuations on: Day 1
As a standard we instruct a valuation immediately (on receipt of an application fee, if applicable).
