Making a complaint
At the Coventry for intermediaries, we always aim to provide you with the highest standards of service, but occasionally a situation may arise which leaves you dissatisfied.
Your views are important to us and give us the opportuniity to resolve any problems, so if you have cause for complaint we would like to know.
If you would like to make a complaint, you can do so in the following ways:
intermediarycomplaints@thecoventry.co.uk
Please note, it's essential that all emails containing client details are sent securely.
Telephone
0800 121 7788 (available Monday to Friday, 9am to 5pm)
Post
Intermediary Development Team
PO Box 139
Coventry
CV1 5ZT
PO Box 139
Coventry
CV1 5ZT
